FAQ
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Frequently Asked Questions
Ropa Carlos is a global fashion brand offering trendy and affordable apparel, footwear, and accessories for both men and women. It is a sister concern of Ropadeim Private Limited, dedicated to delivering high-quality fashion worldwide.
We proudly ship to multiple countries including India, the USA, UAE, UK, Australia, New Zealand, Canada, and various parts of Europe.
Shipping times vary based on your location. On average, it takes 7–15 business days. You’ll receive tracking details once your order is dispatched.
After placing an order, you will receive a tracking number via email. You can use it to track your package directly on our website or the courier’s site.
We offer a 7-day return window from the delivery date. Items must be unused and in original condition. Refunds are processed within 7–10 business days after we receive and inspect the returned item.
Yes, all Ropa Carlos products undergo strict quality checks. We partner with trusted manufacturers to ensure style, comfort, and durability.
You can reach us via email at support@ropacarlos.com or through our Contact Us page. We usually respond within 24–48 hours on business days.
Yes! Stay tuned to our website and social media channels for seasonal sales, discount codes, and exclusive offers.
Orders can be modified or canceled within 2 hours of placement. After this window, the order enters processing and cannot be changed.
Absolutely. Each product page includes a detailed size chart to help you find the perfect fit. If you're unsure, feel free to contact our support team.
Currently, we do not offer COD. All payments must be made securely through credit/debit cards, UPI, PayPal, or other online payment gateways available at checkout.
Each product page features a detailed size guide including measurements in inches and centimeters. We recommend measuring yourself and comparing with our chart for the best fit.
Yes, your security is our top priority. Ropa Carlos uses SSL encryption and secure payment gateways to protect all personal and financial data.
Yes, we accommodate bulk and B2B orders. Please contact us at business@ropacarlos.com for pricing, customization, and logistics.
In the rare case of a damaged or missing item, please email us at support@ropacarlos.com within 48 hours of delivery with photos and order details. We’ll resolve the issue promptly.
Ropa Carlos currently operates as an online-only store to keep costs low and pass the savings on to our customers. Stay tuned for future retail updates!
We’re always looking for passionate partners! You can apply to become a Ropa Carlos affiliate by visiting our Affiliate Program page. Once approved, you’ll receive a unique referral link and earn commissions for every sale made through your promotions. For inquiries, email us at affiliate@ropacarlos.com.