At Ropa Carlos, your satisfaction is our top priority. We want you to shop with confidence and enjoy a seamless fashion experience with us. That’s why we offer a clear and customer-friendly return and refund policy to make sure you feel secure while placing an order.

1. Eligibility for Returns

We accept returns within 7 days of delivery for most items. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • With original tags, packaging, and invoice

  • Not listed under “Non-Returnable” categories (detailed below)

Important: If 7 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Non-Returnable Items

Certain products cannot be returned due to hygiene and safety reasons. These include:

  • Innerwear, lingerie, and swimwear

  • Socks, handkerchiefs, and personal accessories

  • Customized or personalized items

  • Clearance sale or final sale items

If you have questions about return eligibility for any specific product, please contact our support team before placing the order.

3. Return Process

To initiate a return, follow these simple steps:

  1. Email us at: support@ropacarlos.com with your order number and reason for return.

  2. Attach clear images of the product (if damaged, wrong item, or defective).

  3. Once approved, we’ll provide you with a return shipping address and instructions.

Note: In some cases, reverse pickup may be available depending on your location. Otherwise, customers will be responsible for sending the product back.

4. Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days to your original payment method.

  • If you paid via Cash on Delivery (COD), you’ll be asked to provide bank account or UPI details for the refund.

  • Refunds may take longer if your bank or payment provider delays processing.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged or wrong product, notify us within 48 hours of delivery. We will either:

  • Send you a replacement at no extra cost

  • Offer a full refund

  • Or provide store credit as per your preference

Please include photographic proof and the original packaging when reporting the issue.

6. Exchange Policy

Need a different size or color? We not offer any exchanges on eligible products:

  • While making order please recheck twice.

  • Request must be made within 7 days of delivery

  • Subject to stock availability

7. International Orders

We currently do not accept returns or offer refunds for international orders unless the item is defective or incorrect. Please double-check sizes and product details before placing your order from outside India.

8. Cancellations

Orders can be cancelled only if they haven’t been shipped yet. Once shipped, the order cannot be cancelled and will be treated as a return.

9. Contact Us

Still have questions? We’re here to help!
📧 Email: support@ropacarlos.com
📞 Phone: +91-7419000091
📍 Hours: Mon-Sat, 10 AM – 6 PM (IST)

Note to Our Customers

At Ropa Carlos, we believe in transparency and fairness. Our return and refund policy has been designed to ensure a positive shopping experience while also protecting our brand from misuse. We encourage our customers to reach out to us with any concerns — we promise to respond with empathy and resolution.