At Ropa Carlos, we’re committed to delivering your orders quickly, safely, and efficiently, no matter where you are in the world. Our shipping and customs clearance policy is designed to ensure transparency and provide peace of mind while shopping with us.

1. Shipping Destinations

We proudly ship worldwide, including to countries such as:

  • United States

  • Canada

  • United Kingdom

  • Australia & New Zealand

  • United Arab Emirates

  • India

  • Most countries in Europe, Asia, and Latin America

If your country is not listed at checkout, please contact us via email at support@ropacarlos.com and we’ll do our best to assist you.

2. Processing Time

All orders are processed within 2-4 business days after payment is confirmed. You will receive a confirmation email once your order has been dispatched.

Note: Orders placed on weekends or public holidays will be processed the following business day.

3. Estimated Delivery Times

Delivery times vary based on the destination country and shipping method chosen:

Region Estimated Delivery Time
USA & Canada 7–15 business days
Europe 8–18 business days
Australia & New Zealand 10–20 business days
UAE & Middle East 10–18 business days
India 7–14 business days
Other International Locations 10–25 business days

Note: These are estimated times and may be affected by carrier delays, customs inspections, or force majeure events.

4. Shipping Charges

Shipping rates are calculated at checkout based on your location, order weight, and selected delivery speed. Occasionally, we may offer free shipping promotions—please follow us on social media or subscribe to our newsletter for updates.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can track your order on our Track My Order page or through the courier’s official tracking portal.

Please allow 2–4 days for tracking information to update after dispatch.

6. Customs, Duties & Taxes

International Orders:

Orders shipped outside of your country may be subject to import duties, taxes, and customs clearance fees, which are imposed by your local customs office. These charges are not included in the item price or shipping cost and are the buyer’s responsibility.

Ropa Carlos is not responsible for delays caused by customs clearance procedures or for any customs charges incurred.

Customs Clearance Delays:

Occasionally, international shipments may be held by customs for inspection. This is beyond our control, and we kindly ask for your patience during such instances.

7. Refusal to Pay Customs Fees

If you choose to refuse the customs fees and the parcel is returned to us, you will not be eligible for a refund of your order. Shipping costs and return processing fees will also be deducted from any eligible partial refunds.

8. Shipping Partners

We work with trusted global logistics providers such as:

  • USPS, UPS, FedEx (USA)

  • Royal Mail, DHL, DPD (Europe)

  • Aramex, Emirates Post (UAE)

  • India Post, Delhivery, DTDC (India)

  • CJPacket, YunExpress, 4PX, ePacket, DHL (Worldwide)

You may be assigned a local delivery partner once the package reaches your country.

9. Undeliverable Packages

If a package is returned due to an incorrect or incomplete shipping address provided by the customer, or if the package is unclaimed, the customer will be responsible for reshipping costs or a partial refund less the original shipping fee.

10. Lost or Stolen Packages

Ropa Carlos is not liable for any lost or stolen packages confirmed to be delivered to the address entered for an order. Customers must file claims directly with the shipping provider. If you need assistance, our support team is happy to help with documentation.

11. Order Cancellations or Edits

Orders can only be cancelled or modified within 12 hours of placement. After that, the order is locked for fulfillment and shipment.

12. Questions or Support

For any questions related to shipping or customs, please reach out to our customer support:

📧 Email: support@ropacarlos.com
📞 Phone: (+91) – 7419000091
📦 Live Chat: Available on our website (Mon–Fri, 10am–6pm IST)

Thank You for Shopping with Ropa Carlos

Your satisfaction is our top priority. We strive to offer seamless delivery experiences so you can enjoy our latest apparel, footwear, and accessories—no matter where you live.